Refund policy

Returns

We accept return requests within 14 days of delivery.

Returned items must have their original tags attached and show no obvious signs of wear or use.

After returning your item, you may choose an exchange for another item or a refund to your original payment method, subject to inspection and approval.

How to Request a Return

Email support@pawevie.com with:

Your order number.
The item you would like to return.
Whether you would prefer an exchange or a refund.

Before sending anything back, please confirm the return shipping label or waybill, return address, and shipping method with our customer service team.

Return Shipping Costs

You are responsible for the cost of sending your return back to us.

As a growing brand, we are not yet able to cover return shipping costs. We understand that this is an additional expense, and we hope to offer free returns as Pawevie grows.

Original Shipping Fees

If your original order qualified for free standard shipping, we will not deduct the original standard shipping cost from your refund.

Express shipping fees, shipping upgrades, and additional delivery service fees are non-refundable.

Return shipping remains your responsibility.

Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Size Exchange Eligibility

If the size is not right for your dog, we offer one size exchange.

The item must be in its original, unworn condition, with all tags and original packaging intact.

Size-exchange requests must be submitted within 14 days of delivery. The same request period applies to returns.

How to Request a Size Exchange

1. Contact us

Email support@pawevie.com with your order number and the new size you would like. Our team will confirm the return address and shipping instructions.

2. Return your item

You cover the shipping cost of sending the item back to our warehouse. We recommend using a tracked shipping service.

3. Inspection and replacement

Once we receive and inspect the item, we will arrange the size exchange if it meets the conditions above.

We cover the shipping cost of sending the replacement size to you.

Damaged or Incorrect Items

If your order arrives damaged or contains the wrong item, please contact us as soon as you notice the issue.

Include your order number, a description of the problem, and clear photos of the item and packaging so we can review what happened and advise on the next steps.