Measure your dog’s chest around the widest part, neck around its base, and back from the base of the neck to the base of the tail. Compare these measurements with the size guide for the specific item. Size labels can differ between styles, so please do not choose by breed or weight alone.

Check all measurements and the fit notes for the item. If you are unsure, email us the product link and your dog’s chest, neck, and back measurements before ordering. We can help you review the available sizes.

Not necessarily. Cuts and fabrics vary between rainwear, knitwear, and padded outerwear. Please check the individual product’s size guide each time you order.

Follow the care label and any instructions on the product page. Care requirements vary by fabric and construction. If instructions are missing or unclear, contact us with the product name before washing.

Weather protection varies by style. Please check the individual product description for its stated features. A water-repellent finish should not be assumed to offer the same protection as a waterproof garment.

Check the specific product’s instructions. A leash opening gives access to a separate harness or collar; it is not itself an attachment point. Do not assume decorative rings or clothing hardware can replace a suitable harness.

Yes. Orders totaling US$60 or more qualify for free standard shipping.

Any express shipping, delivery upgrades, or additional delivery services are charged separately. Enter your address at checkout to view available delivery options.

The payment options available for your order are displayed at checkout. Availability may vary by country and device.

Please email support@pawevie.com as soon as possible with your order number and the requested change. We will check the order’s status; changes cannot be guaranteed once processing or dispatch has begun.

Open the order-status link in your confirmation email. If tracking information is available, you can follow it there. If you cannot find your confirmation or need help, contact us with the name and email address used at checkout.

Enter your delivery address at checkout to review the available shipping options and charges. For questions about a destination or delivery timing, please contact us before placing your order.

We accept return requests within 14 days of delivery. Returned items must have their original tags attached and show no obvious signs of wear or use.

After returning your item, you may choose an exchange for another item or a refund to the original payment method, subject to inspection and approval.

Email support@pawevie.com with your order number, the item you would like to return, and whether you would prefer an exchange or a refund.

Before sending anything back, please confirm the return shipping label or waybill, return address, and shipping method with our customer service team.

You are responsible for the cost of sending your return back to us. As a growing brand, we are not yet able to cover return shipping costs. We know this is an extra expense, and we hope to offer free returns as Pawevie grows.

If your original order qualified for free standard shipping, we will not deduct the original standard shipping cost from your refund.

Express shipping fees, shipping upgrades, and additional delivery service fees are non-refundable. Return shipping is your responsibility.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

If the size is not right for your dog, we offer one size exchange. The item must be in its original, unworn condition, with all tags and original packaging intact.

Please request your size exchange within 14 days of delivery. Both return and size-exchange requests must be made within 14 days of delivery.

1. Contact us. Email support@pawevie.com with your order number and the new size you would like. Our team will confirm the return address and shipping instructions.
2. Return your item. You cover the shipping cost to send the item back to our warehouse. We recommend using a tracked shipping service.
3. Inspection and replacement. Once we receive and inspect the item, we will arrange the size exchange if it meets the conditions above. We cover the shipping cost of sending the replacement size to you.

Contact us as soon as you notice the issue. Include your order number, a description, and clear photos of the item and packaging so we can review what happened and advise on the next steps.

Email support@pawevie.com or use our contact form. For order questions, include your order number. Please do not send card details or passwords.